CustomerAtlas.ai
Evidence-grounded personas·Consent-aware by design

Customer personas
that cite their sources.

Sonder builds evidence-grounded digital personas of your customers and prospects from public data and CRM signals. Every behavioral assertion cites the records it came from. Every conversation respects a consent tier. No archetypes, no plausible fabrications — just calibrated, auditable understanding.

Demo workspace seeded with Freudenberg Sealing Technologies (Connie Sandros) and Sample Org (Sample Pat). No credit card; no signup wall.

What makes Sonder different

Curation, grounding, consent — in that order.

The differentiation isn't more AI. It's the discipline that surrounds it.

Evidence-grounded by construction

Every claim about a customer carries a non-empty list of evidence record IDs. Confidence is derived from observable properties — count, recency, reliability, corroboration — not from a model's self-report. If there isn't a basis, the persona says so.

ARCH · L2 reviewer + claim generation

Three-tier consent model

Observational, predictive, restricted. Tier is a property of the persona — checked at request time, never cached. Consent withdrawal downgrades and triggers recomputation. Restricted personas don't appear in surfaces they shouldn't.

ARCH · tier gating at five enforcement points

Multi-persona simulations

Run a buying-committee simulation across the personas in a deal. Watch how a CFO, a champion, and a procurement lead each react to the same proposal — with the divergence itself becoming a coaching signal.

FR-2.3 / FR-2.4 · committee simulation
Architecture

Four layers. Real boundaries. No shortcuts.

Sonder is one platform but four distinct layers. The L2 reviewer pipeline has no trusted-source bypass — a Salesforce log entry and a public LinkedIn post route through the same triage → extraction → scoring → routing flow. Source trust is an input to scoring, never a route around it.

Derived state is reconstructible. Delete a persona's evidence and the claims and narrative regenerate to match — by design.

L1
Ingestion
Salesforce activities, licensed B2B data, public posts & articles, voice intake (V2). Sources are routed, not trusted.
L2
Reviewer pipeline
Triage → extraction → scoring → routing. Auto-commit, route to HITL, or filter. No bypass.
L3
Persona model
Evidence records (canonical) → claims (derived, tier-bounded) → narrative (presentational). All reconstructible.
L4
Interaction surfaces
Conversations, ambient cards, artifacts, multi-persona simulations. Tier is checked here, every request.

See it on a real prospect.

Sign in and open the demo workspace. Talk to Connie — the persona will refuse to speculate without evidence, and cite every claim it does make.

Sign in to your workspace